At Mass Vehicle Security Ltd (“we”, “our”, “us”), protecting your privacy and personal data is of paramount importance. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and how you can contact us or exercise your rights under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are Mass Vehicle Security Ltd is the data controller responsible for processing your personal data. Our contact details are:
- Company Name: Mass Vehicle Security Ltd
- Registered Address: Unit 1, 41 St Thomas Road, Derby, DE23 8RF
- Email: info@massvehiclesecurity.co.uk
- Phone: 0333 772 2429
2. Information We Collect We may collect the following categories of personal data when you interact with us:
- Identity Data: name, job title, company name
- Contact Data: email address, telephone number, postal address
- Technical Data: IP address, browser type and version, time zone setting, browser plug‑in types and versions, operating system, website usage data
- Usage Data: pages visited, documents downloaded, enquiries made, feedback provided
3. How We Collect Your Data
- Direct Interactions: when you fill in forms on our website, make enquiries by phone or email, or sign up for newsletters or services.
- Automated Technologies: through cookies and similar tracking technologies when you browse our site.
- Third Parties: from trusted partners (e.g., marketing platforms, analytics providers) where you have given consent for such sharing.
4. How We Use Your Personal Data We process your personal data for the following purposes:
- To respond to your enquiries, requests or feedback.
- To supply you with information, products or services you request.
- To improve our website, services and customer experience.
- To manage and administer your account, bookings or purchases.
- To send you marketing communications (where you have consented).
- To detect and prevent fraud or other unlawful activities.
- To comply with legal and regulatory obligations.
5. Legal Basis for Processing Under the GDPR, we rely on the following legal grounds:
- Consent (Art. 6(1)(a)): where you have given clear permission.
- Contract (Art. 6(1)(b)): to fulfil our contractual obligations to you.
- Legal Obligation (Art. 6(1)(c)): to comply with UK laws and regulations.
- Legitimate Interests (Art. 6(1)(f)): to run and grow our business, provided your rights do not override those interests.
6. Disclosure of Your Data We will not sell or rent your personal data. We may share it with:
- Service Providers: who help us operate our website, process payments, manage marketing or deliver services (under strict confidentiality agreements).
- Legal Authorities: if required by law or to protect our legal rights.
- Business Advisors: such as professional advisors, insurers or auditors, when necessary.
7. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or destruction. However, please note that no transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined above, to satisfy any legal, accounting or reporting requirements, or until you request its deletion. Our standard retention periods are:
- Enquiry and Contact Records: 2 years
- Service Records: 7 years (to comply with HMRC requirements)
- Marketing Consents: until withdrawn
9. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our website. You can disable cookies via your browser settings, but this may affect site functionality. For more details, please see our Cookie Policy.
10. Your Rights Under the GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (the “right to be forgotten”).
- Object to or restrict processing of your data.
- Request portability of your data.
- Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at info@massvehiclesecurity.co.uk or by post at our registered address. We may require proof of identity before fulfilling such requests.
11. International Transfers We do not transfer your personal data outside the UK unless adequate safeguards (e.g., standard contractual clauses) are in place and you have been informed.
12. Third‑Party Links Our website may contain links to third‑party sites with their own privacy policies. We are not responsible for their content or practices and recommend you review their policies before providing any personal data.
13. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be accessible on our website with the effective date clearly displayed.
14. Contact Us If you have any questions, concerns or comments about this policy or our data practices, please contact:Mass Vehicle Security Ltd
Unit 1, 41 St Thomas Road, Derby, DE23 8RF
Email: info@massvehiclesecurity.co.uk
Phone: 0333 772 2429
